TREND Networks appoints dedicated Customer Experience Manager for Europe
Steve Slyne has been appointed as Customer Experience Manager for Europe for TREND Networks, global manufacturer and supplier of industry leading test equipment that makes cable, network, PoE, CCTV, bandwidth, and Industrial Ethernet jobs simpler.
In the newly created role, Steve will lead the customer service and technical support departments, ensuring distributors and end users have access to the dependable equipment, data, and support they need. His key area of focus will be on providing a frictionless point of contact and consistent high level of service for existing and potential customers, regardless of their particular needs.
“As part of our Depend On Us philosophy, we wanted to bring our service and support departments even closer together, enabling us to better provide the dependable support that we know our customers rely on to get the results they need, when they need them,” says Tim Widdershoven, Marketing Director for TREND Networks. “We know that Steve’s experience in the industry will prove a great asset to our customers and comes during a really exciting time for our business.”
“Since joining the company, I have been privileged to spend a great deal of my time with users of TREND Networks equipment from front line technicians working in health care, to Networks Engineers making commercial space travel a reality. The applications and technology can be different, but what remains constant is that professionals depend on our equipment and our people to support them when it matters most,” says Steve Slyne, Customer Experience Manager for TREND Networks. “Bringing these teams together means our customer can get the support they need quickly and simply.”
UK-based Steve brings years of experience with the TREND Networks product portfolio and in-depth market intelligence to the new role, having been the company’s Market Manager since 2015. During this time, he was heavily involved in the launch of LanTEK IV, SignalTEK 10G, PoE Pro and NaviTEK IE, coordinating user research and giving the customer a voice throughout the product development process. In his role as Customer Experience Manager, he will use his in-depth knowledge of users’ real-world challenges to lead a team in responding fast to customer needs.