Unparalleled Support you can depend on to boost productivity
On challenging cable installation and troubleshooting jobs, having a great tester is just the start. Sometimes, you need extra support to get the job done right, on time, and with minimal hassle. That’s where the TREND Networks Depend On Us philosophy comes into play. Designed specifically for cable technicians and installers, our unparalleled package of support offerings is a game-changer.
Here are five reasons why.
- Free Rapid Resolution service
Sometimes things go wrong, and you need help fast. That’s why TREND Networks offers its Rapid Resolution service free. Call our technical support teams and get connected to a qualified engineer who can diagnose and fix your problem remotely. If we cannot answer your call immediately, we strive to return ALL technical support calls within 2 business hours.
- Live Support via TeamViewer.
Our team are also there to help at times when a phone call isn’t the right way to solve your problem. Our LanTEK IV-S and SignalTEK 10G come with the TeamViewer Live Support feature as standard. Project Managers can connect from any location to the tester on the jobsite to troubleshoot failed links, minimising troubleshooting time and reducing call-backs, while limiting personal interaction. Access can also be granted to cable manufacturers and TREND Networks Technical Support to allow further troubleshooting if required.
- You get free software updates for life
Turning up on site and finding your certifier doesn’t have the right standards loaded and ready to go wastes time and risks inaccuracy. We know that technology changes fast, and you need to keep up with the latest standards and best practices. That’s why we offer free software updates for life on all our cable testers. You can download the latest software from our website anytime, anywhere, and enjoy new features and enhancements without paying extra.
- Lifetime service, repair and calibration
We also know that accuracy and reliability are essential for cable testing and certification. Heading out to a job with a tester that isn’t working to its best ability is not great for you, or for your customers. That’s why our Lifetime Support Promise offers calibration, servicing, and repairs on all our cable testers, certifiers and verifiers for as long as you use the product. If we are ever unable to source replacement parts for older products, we’ll offer up to 30% discount off the latest generation.
- You get free access to online resources and training.
TREND Networks doesn’t just sell you a cable tester and leave you to fend for yourself. We want to help you get the most out of your investment and grow your skills and knowledge to make every job that little bit easier. That’s why we offer free access to online resources and training for all our testers.
You can browse our Learning Hub and find useful information, tips, videos, white papers, and more. You can also sign up for our free online webinars designed for both beginner and advanced cable technicians and learn everything you need to know about network testing and PoE testing, copper as well as fibre cable testing, verification, and certification.
Supporting you is part of our job, every day
TREND Networks’ Depend On Us philosophy goes further than simply offering a warranty. It’s a comprehensive package of benefits and support that will make your life easier and provide peace of mind.
Contact us today to learn more about our products and services and how TREND Networks can help you.
