{"id":39862,"date":"2019-04-09T00:00:00","date_gmt":"2019-04-08T23:00:00","guid":{"rendered":"https:\/\/www.trend-networks.com\/isg-technology-saves-time-and-money-on-network-troubleshooting\/"},"modified":"2019-08-13T11:30:26","modified_gmt":"2019-08-13T10:30:26","slug":"isg-technology-saves-time-and-money-on-network-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.trend-networks.com\/us\/isg-technology-saves-time-and-money-on-network-troubleshooting\/","title":{"rendered":"ISG Technology saves time and money on network troubleshooting"},"content":{"rendered":"

ISG Technology, a network service business, has experienced benefits beyond cost effectiveness and time saving, when installing cables and network troubleshooting, with the IDEAL Networks handheld NaviTEK NT Pro.<\/strong><\/p>\n

ISG Technology specializes in rapid digital transformation services with specific expertise in the retail, automotive, hospitality, quick service restaurant and ICT and telecoms sectors.<\/p>\n

With customers spread over large sites, such as big retail outlets or student accommodation, where working in tight spaces is often required, test equipment needs to be easily portable. With the potential for troubleshooting call-outs to occur 24 hours a day, it is also important for network and cable test equipment to provide a fast and simple solution.<\/p>\n

\u201cTime pressures are always a factor,\u201d explains Justin Hill, Senior Engineer, of ISG Technology. \u201cCustomers want to get up and running as quick as possible and avoid downtime, and we want to get the job done as fast as we can.\u201d<\/p>\n

To keep jobs profitable, it is important to both maximize productivity and prevent delays on site. Managing costs is also of paramount importance, so while the company\u2019s previous testers met many of their needs, the cost of the equipment and support was proving extremely expensive.<\/p>\n

ISG looked to find an option that performed as well, if not better, than their existing network troubleshooting testers, but at a more competitive price. This led them to the IDEAL Networks NaviTEK NT Pro.<\/p>\n

On meeting with the experts from IDEAL Networks, ISG specified a list of their testing requirements. The NaviTEK NT Pro delivers many features needed for a wide range of ISG\u2019s cable installation and network troubleshooting services, such as port information, IP address, VLAN service detection and Power over Ethernet (PoE) tests. IDEAL Networks then also ensured that the software for the tester supported all the switches that ISG\u2019s maintenance engineers commonly need to work with.<\/p>\n

The company has purchased seven NaviTEK NT Pro testers in total as well as Fiber Kit accessories.<\/p>\n

\u201cNaviTEK NT Pro saves us time, saves us money and makes my job a lot easier when it comes to troubleshooting,\u201d says Justin. \u201cThere were big benefits beyond just the cost savings.\u201d<\/p>\n

Whether working with copper or fiber cable, NaviTEK NT Pro is a lightweight handheld tester that is easy to transport across large sites and makes working in confined spaces simple, even when operating through awkward or ceiling-based access points.<\/p>\n

\u201cThis is a more convenient and efficient alternative to network troubleshooting using a laptop or software tool,\u201d explains Tim Widdershoven, IDEAL Networks Marketing Director. \u201cPlus, a single tester can meet multiple needs, from checking a device is on the right VLAN to detecting the IP information or checking cable length for compliance with standards. This means less equipment is needed for efficient troubleshooting.\u201d<\/p>\n

The tester enables ISG\u2019s maintenance engineers to identify faults from one place on site, rather than moving between different locations. This not only simplifies testing and troubleshooting but saves a significant amount of time, especially on big commercial sites. With previous equipment, the tester would need to be connected both at the device end and the comms cabinet to provide the information needed.<\/p>\n

\u201cAs the tester can locate cable breaks, shorting pairs and incorrect wiring, we no longer have to trace the cables manually,\u201d says Justin. \u201cYou also don\u2019t need to plug in to both ends of the cable unless you\u2019re doing a wiremap which makes troubleshooting much easier. Before, our testers provided limited connectivity details, so we\u2019d frequently need to ring up network departments in large organizations to get hold of certain information\u201d Justin explains. \u201cChecking the network and making these phone calls was very time consuming but now we can get the information we need more independently which saves a lot of time.\u201d<\/p>\n

\u201cWe\u2019re also able to quickly find out when an issue is not related to ISG\u2019s part of the job, so rather than wasting time, we can simply pass it on to the relevant team to fix before we start,\u201d he continues.<\/p>\n

NaviTEK NT Pro offers several features to help boost onsite efficiency, such as the VLAN detection feature, and Port and Network information can be easily identified to make sure that devices are correctly configured.
\nThe troubleshooter\u2019s cable tests also make it simple to tell whether a device is using PoE or not, and if it is getting enough power.<\/p>\n

\u201cThe display on the NaviTEK NT Pro was instantly better than on any of the products we have used before, with a bigger, easier to read screen,\u201d says Justin.<\/p>\n

\u201cWe had some telephone support at the outset to learn how to do exactly what we needed to,\u201d comments Justin. \u201cAnd IDEAL Networks has always been there for us at the end of the phone.\u201d<\/p>\n

Using the free IDEAL AnyWARE\u2122 app, the NaviTEK NT Pro provides better reporting than other testers ISG has used in the past.<\/p>\n

\u201cPreviously we had to take a photo of the tester screen to capture the test results we wanted to share with customers,\u201d explains Justin. \u201cNow we can export proper reports from the tester and send them to clients from our mobile phones.\u201d<\/p>\n

Some customers want a report on the performance of the cable to prove it is working as intended and more easily identify the cause of any future faults. A wiremap can also be provided to the customer to help prevent unpaid call backs, making jobs more profitable.<\/p>\n

For more information on latest products, visit www.idealnetworks.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

ISG Technology, a network service business, has experienced benefits beyond cost effectiveness and time saving, when installing cables and network troubleshooting, with the IDEAL Networks handheld NaviTEK NT Pro.<\/p>\n","protected":false},"author":1,"featured_media":39782,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[1457],"product_tag":[2300],"class_list":["post-39862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-us","product_tag-navitek-nt-us"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/posts\/39862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/comments?post=39862"}],"version-history":[{"count":0,"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/posts\/39862\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/media\/39782"}],"wp:attachment":[{"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/media?parent=39862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/categories?post=39862"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.trend-networks.com\/us\/wp-json\/wp\/v2\/product_tag?post=39862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}