{"id":68078,"date":"2021-06-10T16:00:56","date_gmt":"2021-06-10T15:00:56","guid":{"rendered":"https:\/\/www.trend-networks.com\/?p=68078"},"modified":"2021-06-10T10:27:05","modified_gmt":"2021-06-10T09:27:05","slug":"trend-networks-focuses-on-customer-experience-in-north-america","status":"publish","type":"post","link":"https:\/\/www.trend-networks.com\/can\/trend-networks-focuses-on-customer-experience-in-north-america\/","title":{"rendered":"TREND Networks focuses on customer experience in North America"},"content":{"rendered":"<p><strong>VP Sales \u2013 North America, Mike Grindele will assume additional responsibility for the Customer Service, Technical Support, and Repair &amp; Calibration departments for TREND Networks, with a commitment to put customer experience at the heart of everything the company does.<\/strong><\/p>\n<p>The new structure will ensure distributors and end users have access to the dependable equipment, data, and support they need. Grindele\u2019s key area of focus will be on providing a frictionless point of contact and consistent high level of service through sales and order fulfilment to post-sales technical support and calibration.<\/p>\n<p>\u201cAs part of our Depend On Us philosophy, we wanted to bring our service and support departments even closer together, enabling us to better provide the dependable support that we know our customers rely on to get the results they need, when they need them,\u201d says Tim Widdershoven, Marketing Director for TREND Networks, global manufacturer and supplier of industry leading test equipment that makes cable, network, PoE, CCTV, bandwidth, and Industrial Ethernet jobs simpler.<\/p>\n<p>He continues: \u201cWe know that Mike\u2019s expertise in customer experience and in the industry will prove a great asset and comes during a really exciting time for our business.\u201d<\/p>\n<p>\u201cWhile the various departments in North America have always worked very well together, consolidating all functions to be led by one manager ensures a consistency of vision and direction with the customer experience at the centre of everything we do,\u201d says Mike Grindele. \u201cThis holistic view of our customers\u2019 interactions allows us to wring out inefficiencies, consolidate processes, and simply take care of our customers\u2019 needs faster.\u201d<\/p>\n<p>Grindele, who resides in Texas, USA, brings decades of experience within the IT and test equipment field, having joined TREND Networks in 2020 after 19 years with Fluke Networks. With a focus on the customer experience, he will use his in-depth knowledge to lead a team in responding fast to customer needs. Alongside his new responsibilities, he will continue to head up an experienced department of sales personnel to cater to customers across North America.<\/p>\n<p>Visit <a href=\"https:\/\/www.trend-networks.com\/\">www.trend-networks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VP Sales \u2013 North America, Mike Grindele will assume additional responsibility for the Customer Service,&nbsp;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":60468,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[1462,1455],"product_tag":[],"class_list":["post-68078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-coverage-can","category-news-can"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/posts\/68078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/comments?post=68078"}],"version-history":[{"count":0,"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/posts\/68078\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/media\/60468"}],"wp:attachment":[{"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/media?parent=68078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/categories?post=68078"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.trend-networks.com\/can\/wp-json\/wp\/v2\/product_tag?post=68078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}